Frequently Asked Questions

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What quality can I expect from your jewelry?

Each piece is crafted from a 18K solid gold applied over a base of 925 sterling silver.

Designed to resist discoloration or tarnishing even after worn over an extended period.

Is the jewelry waterproof/sweatproof?

Our jewelry is crafted with high-quality materials designed to offer substantial resistance to water and sweat.

While our pieces can withstand occasional exposure to moisture, we recommend avoiding prolonged contact with water and sweat to preserve their lustrous finish and integrity.

How long will it take to receive my order?

We offer free shipping for all orders. Order processing takes 1-3 business days before shipment. Once your item/s is dispatched, the estimated delivery time is:

- USA: 5-10 business days
- UK: 7-12 business days
- Australia: 7-12 business days
- Canada: 7-12 business days
- Europe: 7-12 business days

Will the jewelry color change after contact with water or sweat?

Our jewelry is crafted to resist tarnishing and color changes.

To maintain the pristine condition of your piece, we advise giving a gentle wipe with a soft cloth after exposure to moisture or sweat.

Are your jewelry suitable for sensitive skin?

Our jewelry is designed with hypoallergenic materials, ensuring a comfortable fit for every skin type without causing irritation.

What is the difference between gold vermeil and gold plating?

Gold vermeil is roughly 5x thicker than gold plating, meaning you have a stronger and thicker layer of gold over your base, which is 925 silver. Gold vermeil has to be roughly 2.5microns thick, whereas gold plated need to only be 0.5 microns. Our gold vermeil pieces will endure frequent wear for years to come.

Is the jewelry coming in the branded box?

The jewelry will be shipped in our own cute jewelry box and not in a branded box.

If you need branded box with shopping bag, please contact us

Your order will be packaged securely to ensure safe shipping.

Where are you located?

We stock our products in 3 countries to ensure the fastest delivery (France, Vietnam, Mexico).

Your order will be shipped from the closest location (subject to availability).

What is your return policy?

Please check our return/refund/exchange policy here

How to track my order?

After your order will be shipped out, you will receive an email with a tracking number.

You can track your order here